FAQ

Your car

You will need to be able to get your car to the appointment as we don't offer a collection service.

The V5 logbook/registration certificate

Registered in the name of the current keeper. If the V5 logbook/registration certificate is still in your maiden name, you will need to bring a copy of your marriage certificate.

Identification. Photo ID such as a passport or driver's licence and a proof of current address. The only acceptable proof of address will be a bank statement, utility bill or HMRC letter dated within the last 90 days. These must match the name and address on the vehicle logbook

All service and MOT history for the car, the locking wheel nut, security codes for the radio, the security code for obtaining replacement keys and any discs required for the satellite navigation system.

Both sets of keys. Unless previously agreed, the valuation provided assumes you have 2 sets of keys for your vehicle. If there is only 1 key, the price we offer you after inspection may be reduced.

Bank details. The account must be in the same name as the person the vehicle is registered to.

Finance settlement letter. If the vehicle has any finance outstanding we need a letter with the settlement figure from the finance company to be able to buy the vehicle.

One of our specialist car buying team members will carry out an appraisal of the vehicle, and a short test drive will be undertaken. We may in some circumstances request that one of our technicians inspect the vehicle on a ramp in our workshop.

After the appraisal and test drive, we will offer you a price for your car.

The price we offer at this stage may differ from your online valuation if it becomes apparent that the value is affected by any aspect of the vehicles history or condition, including any unusual features or customisation, which was not apparent to us when we provided the initial valuation or if any of the assumptions which we make were incorrect and this had not been clarified by the seller.

If you do decide to sell your car, you will leave it with us and we will complete the paperwork and arrange for the money to be paid into your bank account. Don't forget to make arrangements to get back home after the appointment.

If there are any discrepancies between the details we have been provided, the assumptions we have made, or, if during the inspection, we discover something about the car that we didn't already know, the valuation may change.

In the event that you are aware that there may be some variances, please advise our sales team specialists during the initial call to arrange the appointment.

• The vehicle has not had more than 3 owners from new
• The vehicle has a full and up to date service history
• The vehicle has not been modified, or have any mobility adaptations such as ramps, winches missing seats etc
• The vehicle is not an import and it has a 17 digit chassis number
• The vehicle is registered in the UK and has the latest valid V5 document
• The vehicle has more than 6 months MOT
• The vehicle has 2 keys
• The vehicle is free from any fault which would render it to be of unsatisfactory quality
• The vehicle has never been declared an insurance write off
• The mileage is correct and the vehicle has not had an odometer change
• The vehicle has not been used for hire or reward, driving tuition, courier / delivery purposes or any other commercial purpose

In the event that you are aware that any of the assumptions we have made are not correct, please advise our sales team specialists during the initial call to arrange the appointment.

If these assumptions are not accurate,or if during the inspection we discover something about the car that we didn't already know, we can of course still agree to buy it, however we may have to change our valuation.

Please be assured that it is our intention to buy your car at a price that you agree is reasonable, and that we want you to use our services again in the future.

Yes, we do buy cars with less than 6 months MOT and even with no MOT.

You will need to declare this during the initial conversation with our buying team as it may affect your final valuation.

Yes we can, we are able to settle the outstanding finance on your car.

We will need you to provide a settlement figure letter from your finance company which is valid for 7 days

Any finance settlement amount will be deducted from the amount paid to you for your car.

We will pay the finance agreement within 4 working days from the sale date

If you owe more on finance than the car is worth, you will just need to pay us the shortfall by debit or credit card when we complete the paperwork to purchase the car.

Yes, we can buy cars which are in need of repair.

You should declare any faults or damage when our buying team contact you to discuss your valuation, as faults can affect your final valuation.

Yes you can, however the following documentation will be required to complete the sale:

Photo ID for the person acting on behalf of the seller - Passport or Driving Licence

Photo ID for the registered keeper - Passport or Driving Licence

A proof of address for the registered keeper dated within the last 90 days this must be a utility bill or bank statement and must match the address on the V5

Proof of a UK bank account for the registered keeper

A notice of authority from the registered keeper stating that they wish to sell the vehicle and that the person bringing the car for sale has been authorised to act on their behalf*

Payment will only be made to the registered keeper's UK bank account, so proof of the account details should be provided (bank statement/paying in book)

If selling on behalf of a company a notice of authority will be required from the company director along with a valid form of proof of address for the company

Please note - all documents provided must be the originals we will not accept photocopies or digital copies in any circumstances

*A copy of a Power of Attorney document naming the person bringing the car for sale as Power of Attorney for the person named on the V5 mayin some cases also be sufficient

Standard terms would be that your payment will be made within 4 working days after the day of sale, by electronic bank transfer service. There is no charge for this service.

If you require payment to be made sooner, you can request this however charges will apply. A £29 deduction from the purchase price will be made for next working day payment or a £49 deduction for same working day payment. Same day payment will only be applied if requested before 1.00pm and is not available on Saturday, Sunday or any Bank Holiday